You probably would not be surprised to hear the responses I’ve been getting lately. (I say you wouldn’t be surprised because who better than you knows how terrible your emergency room services can be?)

Since siccing your lawyers on an ISP that doesn’t even host my site, the blog post in question has been read by a whole slew of folks who would never have seen it otherwise. And quite a few of them have pointed it out to others, and some of them have contacted me to tell me of their own experiences.

One person told me he’d never allow his wife to set foot in your e-room because of stories he’s heard. Another person told me she feels patients are “obviously a nuisance” to your e-room staff. Another told me he’s disgusted by your immediate use of lawyers and feels it must be indicative of a negative and grasping corporate culture. One woman said she actually witnessed an ER doc making fun of a patient to the nurses at the desk!

In a nutshell, my experience is not unique. Many people have had poor service in your emergency room.

My blog post is not what’s damaging your image in this community – your own poor service is what’s damaging your credibility in this community. Look to your own house, dear local hospital. Seriously.