In which I go off.

First, this crazy woman called and left a message for support. I called her three times and her line was busy, so I moved on to the next ticket.

Meanwhile, one of our three techs was out today, so we were short staffed.

Then the woman called the sales queue… three more times. The first time she called, Kaje put notes in her open ticket, the next two times he told her to have patience.

Eventually her ticket was next and I called her.

The woman is batshit nuts. She freaked out that deleting emails from Outlook Express didn’t put them into her Recycle Bin, then she went on about how bad a time she’d had talking to Ro on the weekend (Ro put notes to the effect that the customer was abusive), then she wouldn’t shut the fuck up for me to tech her problem. I said, “Ma’am, please. Can we deal with your issues one at a time?” and she flat out said no.

After a bit I told her to stop, she refused, so I hung up on her. I don’t need to listen to a pissed off old lady yell at me; I don’t get paid enough for that!

Then the woman called back five more times and left teary, screaming, demanding voicemails. AND she sent four emails, in caps, demanding a call back.

Gah.

Then, the icing on the cake: the final customer I spoke with typed “at” instead of @ in his email address… and then made me explain to him, over the phone, step-by-painful-step, just exactly HOW to click in a field and edit its contents. (!!!) I nearly said, “Listen, dude, I’m Internet tech support. You need basic typing lessons.”

Sometimes clocking out and going home is such a relief, I’m tellin’ ya. Sheesh.