In which I go off an an industry giant, maker of Norton Anti-virus and other crap.

An open letter from an ISP tech:

Dear Norton,

I hate your website.

I hate that your instructions for disabling your stupid firewalls hardly ever match the actual products out in the field.

I hate that you don’t have a fucking telephone number for your customers to call when they can’t connect to the Internet due to problems with your products.

I hate how your products block Internet connectivity when your stupid preinstalled-on-every-Windows-box trial versions expire.

I hate that more often than not, people who can connect but not surf are being blocked by their very own paid-for Norton products!

And most of all, I hate that I have to support your stupid shit because you won’t.

Argh.

Sincerely,
Mush
ISP Support Technician

Caveat: I realize that the Internet is a dangerous place and that your typical luser really does need a highly aggressive security package installed. I get all that. What pisses me off is that your customers have to be connected to the Internet in order to go to your web site and request a $9.95 call back for support but your products keep them from being able to connect.

 

6 Responses to The ways in which you suck, Symantec.

  1. Glenn says:

    A long time ago, I had a version of that on my Mac, it was great, and then it was bought out. Then it really sucked.

    Now it just annoys me, searching when I don’t want it to, ignoring stuff that worries me.

    Exactly. -m

  2. Bran Everseeking says:

    Linux. pick a flavour.

    Supporting lusers on Windows is bad enough. If they were trying to install packages in *unix I’d have to kill myself! lol -m

  3. naomi says:

    i’ve refused to have norton on a computer since i was working at tamara’s house. i never had as much trouble with a program as i did with that stupid thing. so i got the other one…can’t remember the name of it, but it worked lickety split and we didn’t have any trouble.

    McAffee? Same problems from the point of view of an Internet support tech, but not quite as bad IMO. -m

  4. keef says:

    the website is down, man

    You pee telephony? I pee URINE, man, go to a doctor!

    HOLEE SHIT THAT’S SOME FUNNY FUCKING SHIT OMFG!!!!! *falls off chair laughing* -m

  5. Jim@HiTek says:

    Like I’ve been saying for years…decades!

    Yay! -m

  6. Liquid says:

    If your into the whole windows vibe. Kick it and just iso ubuntu and your pretty much good. Norton and mcafee are crazy aggressive and don’t do a very good job at protecting anything. But they sure charge a lot. But if windows is still your choice, go with spy doctor and use Firefox configurations to sure up your internet.