In which some kinds of technology totally suck ass.
I’m trying to call a vendor to get an RMA so I can return a faulty piece of equipment – a little 8-port router with 3 bad ports. The system either doesn’t like my phone (a Polycom VoIP phone) or is not functioning properly.
For example, “If you blah blah blah or need an RMA, press 4.” After pressing 4 I hear, “Please note that this department can’t issue RMAs. If you need an RMA, please press pound.”
When I press pound, the system tells me it’s not a valid option. After I press it three times, it hangs up on me.
*bangs head on desk*
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Ooooh, RMA’s! That takes me back! When I was living in the US I wrote the RMA database for Zoom Telephonics and Linksys the networking company.
I think Zoom are dead now – even my database couldn’t handle the amount of returns they had!
I wrote the call handling software too, but only for the European centre – try calling there, it works!
I was calling Netgear. So glad you didn’t write that call handling software, hon, or we’d be severing our blogtionship immediately! *lol* -m
they lead to a dead end, huh? it sounds a whole lot like someone else’s head needs to be banged against a desk.
LOL! -m