Dear Michelle,
Recently you may have had trouble instantly watching TV episodes or movies at Netflix due to technical issues.
We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement for your Watch Instantly Unlimited plan. Credit can only be applied once.
Ready to start watching again? Check out our latest selection.
Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.
–The Netflix Team
Dear Netflix,
You guys are Doing It Right.
Seriously. You have cool services (I am so in love with your whole watch instantly thing, I could just squee) and you OFFER refunds when you have outages. You offer them! Voluntarily! Most businesses point to the contract, scowling, and say, “it doesn’t say guaranteed 100% uptime in there anywhere, and you signed it, so get off my dick about a refund already.”
I never take your refund offers myself, because I work in IT and I know outages happen. I think you deserve to be rewarded for offering me a refund, so, congrats on not sucking.
Warmest regards,
a very happy customer,
Mush
Michelle Morgan
goblinbox.com
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I got this refund offer too. Not going to go for it since I didn’t have any problems (that I recall), but rock on, Netflix. That’s the way to build goodwill. But yeah, I love the streaming! I hardly even watch/return their physical DVDs anymore… I have an early-season DVD of Mad Men from them that’s been waiting forever to be watched.
I finally had to admit that I wasn’t watching the DVDs; they’d show up and I’d ignore them for a month and then send them back unwatched! -m